旅行についてのQ&A

How can I Book a tour?

Booking for bus tours can only be made from web site. Please be aware that is written in Japanese only.

What information is required to book?

We needs your name・age・emergency contact.
And choose your pick-up location.

What should we do from the time of reservation until departure?

Refunds are processed through the credit card.
Please make a reservation and payment through the reservation screen on our website, and keep the reservation number. Please wait until departure.
Unfortunately if the member of the participants is not enough, we will inform you the cancellation of the tour by e-mail.

Can minors make a book?

Yes, it is possible, but please written parent consent form.

Can I book from the overseas?

Yes, you can.

How can I pay?

We only accept credit card for the payment.

When is the payment deadline?

Payment is at the time when you book.

When does the cancellation fees starts?

In case of a day trip. Cancellation fees:
20% if 10days before.
30% if 7days before.
40% if a day before.
If the cancellation on the day, a 50% fee will incurred.
If you cancel without notice, it will fees 100%.

How do we get a refund after payment with credit card?

Refunds after credit card settlements are processed through the credit card.

When will the final decision to confirm departure be made?

We have adopted the Standard Travel Agency Clauses.
For one-day trips, we will make a decision at least three days prior to the day before the departure date of the trip.
(For domestic tours involving overnight stay, the decision shall be made no later than the 13th day prior to the departure date.
(For domestic trips involving overnight stay, the decision shall be made no later than the 13th day prior to the departure date.)

Can I confirm the events?

You can confirm the operations of the bus tour you applied from the website or please access to the e-mail address.
info@utsunomiyakk.com

How can I cancel or change my reservation after booking?

Please contact the address.
info@utsunomiyakk.com

When will final tour itinerary arrive?

Final tour itinerary will send up to seven days before departure.

Can I specify a room?

No. We don't accept.

Are there toilet breaks during the bus journey?

We scheduled once every 90minutes.

Can we eat and drink on the bus?

You can eat and drink on the bus, but please take a trash home.

Can I choose my seat?

For the designation, it cost additional charge.

Can I change the pick-up and drop-off locations?

Yes. Please reserve with same pick-up and drop-off location.
There for, to the mail-address
info@utsunomiyakk.com
Please write "Changing pick-up and drop-off locations"
With your name, and where to change.

Can I withdraw from the tour?

You will need you sign on the withdrawal certificate.